FAQ
Please also see our user forum for additional FAQ'sHow do the Platinum Samples BFD Compatible Expansion Packs compare to the BFD Expansion Packs?
Do the Platinum Samples Expansion Packs & Grooves work with BFD2 & BFD3?
Where should I install my Classic Drums and Evil Drums for use with BFD2?
What format are the samples on the DVD?
What sample rate and bit depth were the samples recorded at?
What sample rate and bit depth are the samples on the expansion pack DVD's?
Can you feature my favorite engineer?
How many dynamic levels do your samples have?
Do I really need to install 70GB of data to use the Expansion Pack?
I am having trouble installing Classic Drums?
The Classic Drums Hihat gain is low... why?
BFD says I have an Invalid Serial Number?
Do you allow license transfers?
Will you support other formats?
Where may I legally use the sounds/samples?
Do I have to credit Platinum Samples or the featured engineer when I use the Platinum Samples?
Do you have distributors outside the USA?
Where can I buy your samples?
The Platinum Samples Expansion Packs are recorded by some of the greatest engineers available. They EQ'd and processed the drums so that they sound great without much work. Just load their kits and mixers and they should be ready to go... with only minor adjustments to fit your tracks.
Yes, all the Platinum Samples Expansion Packs are fully compatible with BFD2 & BFD3.
If your DVD's have an older BFD1 logo on the DVD's, please download our Installation Instructions PDF file for details on where to install your Platinum Samples for use with BFD2 & BFD3. Otherwise please follow the instructions in the manual.
Currently the samples are available as an FXpansion BFD Compatible Expansion Pack.
The full version of BFD from FXpansion is required.
If you have BFD Lite, contact FXpansion for an upgrade to the full version of BFD.
No. For each of the 6 DVDs supplied with the Classic Drums and Evil Drums expansion packs, you have the option of installing with one of four 'footprints': small (20 velocity layers), medium (40 velocity layers), large (128 velocity layers) and SuperSize (up to 256 velocity levels). The lower amount of velocity layers in Small and Medium installations result in less detail than a full installation, but require much less disk space. Small and Medium installations are also less heavy on resources when using the Platinum Samples Drums Kits and Kit-Pieces within BFD, because less RAM is required. Please refer to the manual about adjusting the Max Levels option in BFD.
If you're running OS X 10.3.9 then download this installer fix and follow the included directions.
There are no known manufacturing defects at this time. You cannot simply drag-'n-drop the BFD data from the DVDs as you could in previous expansion packs. Classic Drums has "BFD compressed audio" (bfdca) files in the DVDs to enable us to fit 70GB on 6 DVDs. The installer MUST be used to unpack the sounds into your BFD directory.
Support for the installer is handled through www.fxpansion.comPlease download the latest version of BFD 1.5.46 (or later) from the FXpansion website.
BFD version 1.5.46 B10 is the "release" build.
- If you're the seller, you must contact us in advance of the sale at. If you're the prospective second-hand buyer, you must check that the seller is cleared to sell. If in doubt, contact us.
- There is a flat $50 fee per product for a license transfer, which can be purchased from our online shop.
- Review copies, NFRs (Not For Resale copies, sometimes used for in-store demos), etc., cannot be transferred under any circumstances.
- We reserve the right to refuse a license transfer request. Many other companies charge a fee as well as forcing annoying copy protection (such as challenge/response, dongles, CD-checks etc.) on their paying customers. Several well known companies do not allow license transfers at all! Once a transfer is authorised and the fee has been paid, the new owner is entitled to exactly the same upgrade paths and technical support resources as if they had bought the product new.
Please read our Legal page.
All (shipped) orders are shipped from our warehouse in California, USA. There is a $5.50 handling charge per product for packaging/handling and this will be reflected in the shipping cost. For UPS shipments, shipping insurance will be included in the shipping cost.
California residents will be charged 9% sales tax on physical products.
UPS will not ship to PO Boxes.
Shipping in the US is only available via UPS and USPS.
We ship internationally via USPS (Mail) - either Airmail or Global Priority.
All shipments are guaranteed to be made within 2 business days of receiving your order, although we make every effort to ship sooner. In general shipments are made the same day the order is received or the next business day.
For non-UPS shipments, please allow 4 weeks for delivery.
Orders to destinations outside the USA may be charged VAT and import duties.
Shipments are made every Monday through Friday, with the following exceptions:
New Year's Day January 1 (if Jan 1 is a Sat. or Sun., we will be closed the following Monday) President's Day February, 3rd Monday Memorial Day May, last Monday Independence Day July 4 (if Jul 4 is a Sat. or Sun., we will be closed the following Monday) Labor Day September, 1st Monday Thanksgiving November, last Thursday Christmas December 25 (if Dec 25 is a Sat. or Sun., we will be closed the following Monday) You may return unopened items you have purchased from Platinum Samples within 28 days of delivery for a full product refund providing the product is unopened. Software that has been opened and is defective may be exchanged for a replacement item of the same title and platform only. No returns for refunds are accepted on opened items.
No refunds on downloaded products which have been downloaded or registered.
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